Return & Refund Policy

Thank you for shopping with us at newwayfood.com. We strive to provide you with high-quality food products and a seamless shopping experience. As part of our commitment to your satisfaction, please take a moment to review our Return & Refund Policy.

1. Returns and Exchanges

We regret to inform you that we do not offer returns or exchanges for any of our food products, including cookies, chocolates, mushroom powder, and other items. This policy is in place to ensure the safety and quality of our products, as well as to maintain the integrity of the food supply chain. Once an order has been placed and the products have been delivered, we do not accept returns due to hygiene and safety reasons.

2. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please get in touch with our customer care number +91 9081255780 within 7 days of receiving your order. We may request photographs or other forms of evidence to assess the issue. If the item is indeed found to be damaged or defective, we will offer a replacement for the same item. Please note that we do not provide refunds for such cases, only replacements.

3. Incorrect Items

If you receive an incorrect item in your order, please get in touch with our customer care number +91 9081255780 within 7 days of receiving your order. We will rectify the issue by sending you the correct item as quickly as possible. We do not offer refunds for incorrect items; only replacements will be provided.

4. Cancellation cyPoli

We understand that circumstances might change, and you may want to cancel your order. However, we operate on a fast order processing system to ensure timely delivery. Once an order has been placed and confirmed, we are unable to cancel it.

5. Refunds

As mentioned earlier, we do not offer refunds for any products that have been delivered. All sales are final. This policy is in place to ensure the safety, hygiene, and quality of our food products.

6. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact our customer service team at +919081255780 or newwaybiotechpvtltd@gmail.com. We’re here to assist you and provide any necessary information.

Please be sure to review this policy thoroughly before making a purchase. By completing a transaction on our website, you acknowledge and agree to the terms outlined in this Return & Refund Policy.

Thank you for choosing newwayfood.com. We appreciate your trust in our products and services.